ScoreBabu offers complete flexibility for our subscribers and tournament organizers:

We strive to be transparent and fair. You are eligible for a refund under the following circumstances:

• Technical Errors & Duplicate Billing: If a network glitch or gateway error causes you to be billed multiple times for a single order, or if your card/UPI was debited but the subscription features were not activated on your account, you are entitled to a 100% full refund.
• Cooling-Off Window (Annual Plans): If you purchased an annual Pro subscription by mistake and submit a request within 48 hours of purchase without actively utilizing paid features (such as RTMP streaming broadcasts or PDF scorecard exports), we will issue a full refund.
• Service Unavailability: If persistent technical defects on our cloud servers prevent you from accessing paid features for an extended duration (exceeding 72 consecutive hours) and our support team cannot resolve the issue, a pro-rated refund will be issued.

Refunds will not be issued in the following circumstances:

• Subscriptions that have been actively used for live streaming, match scoring, or tournament organization beyond the 48-hour cooling-off window.
• Monthly recurring subscriptions once the billing period has commenced and features have been accessed.
• Tournaments where matches have already been scored or official fixtures published.
• Accounts terminated or suspended due to violations of our Terms of Use (e.g. illegal live stream content, fraudulent match score manipulation, abusive conduct).
• Third-party streaming bandwidth or YouTube API quota limitations outside ScoreBabu's control.

If you subscribed or purchased an in-app purchase directly through the Apple App Store (iOS) or Google Play Store (Android):

• Apple Purchases: Apple handles billing, payment collection, and refunds directly. To request a refund for an iOS purchase, visit Apple's official portal at https://reportaproblem.apple.com.
• Google Play Purchases: For purchases made through Google Play, refunds can be requested within 48 hours via Google Play Account Order History. After 48 hours, contact our billing team with your Google Play GPA order number.

We process refunds promptly through certified payment gateways:

• Method: Approved refunds will be credited strictly back to the original source payment method (bank account, credit/debit card, UPI ID, or net banking) used during the transaction.
• Timeline: Once initiated, refunds typically reflect in your account within 5-7 business days, depending on your bank's clearing cycle and the payment aggregator (Razorpay, Stripe, etc.).
• Confirmation: We will send an official refund confirmation receipt containing the Gateway Refund Reference ID to your registered email address as soon as the refund is initiated.

To initiate a refund request, please email our billing team at billing@scorebabu.com with the following information:

• 1. Registered phone number and full name on your ScoreBabu account.
• 2. Payment Transaction ID / Order ID (found on your payment SMS, bank statement, or in-app receipt).
• 3. Date and time of the transaction.
• 4. Exact amount paid and subscription plan or tournament name.
• 5. Brief explanation of the issue or reason for the refund request.

Our billing team is committed to resolving payment inquiries amicably and swiftly. Most refund requests are reviewed and resolved within 24 to 48 business hours. Please contact us before initiating a bank chargeback, as chargebacks may cause automatic account suspension while we can often resolve the issue much faster directly.